Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a 'Hotfix Download Available' section at the top of this Knowledge Base article. Apply this hotfix only to systems that are experiencing this specific problem. However, this hotfix is intended to correct only the problem that is described in this article. Get the hotfix for Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2 A supported hotfix is available from Microsoft. Get the November 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012 Get the December 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 Get the update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012To resolve this issue, install the update rollup that is dated December 2014 or November 2014. Therefore, the update rollup takes longer to download. The update rollup is larger than the hotfix.

We recommend that you use the update rollup. The update rollup fixes many other issues in addition to the issue that the hotfix fixes.

Download personal backup 6.2